Frequently Asked Questions

The canopy will have the same fit as the original canopy it you have an exact matching manufacturer model number. The canopy is made from a nylon, polyester blend, which may

differ from the original.

Our canopies are made of a woven synthetic polyester fabric. Our regular grade is an industry leading 350 denier fabric. We exclusively offer RipLock canopies. Our RipLock canopy has triple thread gridlines sewn into the fabric that stops rips from spreading. We offer RipLock canopies in RipLock 350 and RipLock 500. All of our replacement canopies are treated to be water resistant and UV resistant. We expect our canopy to last anywhere on average from 1-3 seasons, in a good, moderate climate. Please keep in mind that the canopy acts as a roof for a structure. It is essentially a cloth roof. Through wind, rain and sun, the canopy will deteriorate over time.

Remove your canopy from the frame when expecting inclement weather (heavy rain, strong winds, snow, etc.) and store in a cool, dry place. Improve water drainage and prevent your canopy from sagging by adding extra grommet holes. If your canopy gets dirty, simply rinse it off with water and allow it to dry completely. You can also clean your canopy with mild soap and water and using a soft brush. Please keep in mind that the canopy acts a roof for a structure and is essentially a cloth roof. Inclement weather conditions will cause the canopy to deteriorate over time. 

*Helpful tip: Upon receiving your replacement canopy, spray with an outdoor fabric guard and/or protectant.

Our replacement canopies are treated with a flame retardant that meets CPAI-84 standards.  The flame retardant contains one or more of these listed chemicals. The industry standard for tents and outdoor canopies requires that all canopies self-extinguish should it be exposed to flame.  

Most tents or canopies sold to the American public contain this chemical.  In fact, it is very likely that your original canopy contained this chemical in order to comply with CPAI-84.

In order to ensure the safety of our customers, and our compliance with CPAI-84 standards, the flame retardant must be used.  In the event of a fire near a gazebo or swing, our canopy product will not ignite or burn.  If ignited, the canopy will self-extinguish. 

While we at Garden Winds care about the environment, we must also observe and comply with state of the art industry standards for safety and flame retardance.  We apologize for any inconvenience.

You can check the status of your order by clicking on the "Order Status" at the top of the screen or by logging in to "My Account". If you are unable to locate your order number, you can call toll free 877.479.4637 and a customer service representative will be happy to provide you with information about your order. 

ALL orders that are in stock are processed immediately and ship within 2 to 4 business days after the order is received. Orders placed by 1:00 PM Pacific Standard Time may ship the same day if the merchandise is in stock. Shipment is made by UPS or common carrier. Transit times vary by location. Orders should be delivered within two (2) to seven (7) business days from the date of shipment.

Please note that if your order contains multiple items and one of those items is on backorder, the entire order will not ship until all items within the order are in back in stock.

All prices listed are in USD and include the cost international shipping fees, Canadian customs clearance brokerage fees, duties and provincial tax and GST (harmonized tax, where applicable).

Garden Winds One Year Limited Performance Warranty

If, within 6 months of purchase, you experience damage to the canopy* due to a manufacturer defect**, we will send you a ONE-TIME replacement. If you experience damage within 6 to 12 months, a 50% credit will be applied toward the purchase of a NEW canopy (must be the same model). Just send a photo of the damaged canopy along with a full frame photo of your structure. It’s that Easy!

Please Note: Acceptance of the one-time replacement canopy or discounted canopy completes your warranty. The one-time replacement canopy or discounted canopy will not come with a warranty.

*Your canopy is guaranteed to fit provided your original model number from your gazebo matches what is listed on our website. Our universal canopies are not guaranteed to be an exact fit to your gazebo.

** Manufacturer's defects include, but are not limited to:

• Stitching coming undone
• Elastic coming undone
• Missing canopy hooks
• Velcro straps tearing away from canopy fabric
• Grommet rings popping off or are bent
• Ripped netting, etc.
• Damage upon receipt

The Garden Winds Limited One Year Performance Warranty DOES NOT cover:

• Natural occurrences or weather conditions, such as:
• Blizzards
• Hurricanes
• Snowstorms
• Tornadoes
• Hailstorms
• Heavy winds
• Heavy rains
• Falling tree branches or limbs
• Damage caused by persons or animals.
• Modifications to the fabric itself, i.e. addition of grommet holes or Velcro straps, sewing on decorations, silk screening, etc.
• Universal Replacement Canopies

Because the canopy is made from an outdoor fabric, it will experience deterioration if not cared for properly. Also, varying regions experience different climate conditions that may contribute to a shorter lifespan of the replacement canopy.

We only accept returns for canopies that are unused and are in good, resalable condition up to 30 days from date of receipt of the merchandise. Initial and returning shipping costs on non-defective items are the responsibility of the customer.

Because this is an international shipment, initial and returning shipping costs on non-defective items are the responsibility of the customer. When shipping packages back to Garden Winds, we recommend using a carrier that allows you to pre-pay for customs brokerage services. We also recommend that you request a tracking number when you ship the item you are returning. This will enable you to verify that we have received it. Please note: Garden Winds is not responsible for any returned items lost or damaged in transit. Also, should any fees, duties, and taxes associated with the return shipment be paid by Garden Winds to complete the return delivery to our warehouse, such fees will be deducted from the refund. 

Upon receiving your return, we will inspect the replacement canopy to verify that the product was returned in good condition. We will then proceed with processing a refund to the credit card account on file. As long as we receive the returned merchandise in good condition, we will issue a refund of the purchase price LESS the cost of all outbound and return shipping, duties, and customs brokerage. Please note all refunds on returned merchandise are subject to a $50.00 (USD) deduction to recover our cost of shipping, duties, and customer brokerage.  

Please be advised that returned merchandise received in poor or dirty condition will not be refunded and/or may be subject to a $10 damage fee.

Once the refund is issued, we will send an automatic confirmation by email. For customers that did not provide an email address, please call customer service toll free at 877.479.4637 within 7-10 business days of sending your return in order to request the status of your return.

We process returns daily, but it does take about three (3) to five (5) business days after we have received the return to process the refund. The merchandise goes through a standard inspection before we can issue a refund. Once it has been confirmed that the return has been received in good/favorable condition, we will issue the refund. We refund the merchandise amount (and tax, if applicable) to the original form of payment.

Orders placed with a credit card will receive a credit to the credit card used with the original purchase. Refunds cannot be returned to any other credit card. Customers that paid by check will receive a refund check in the mail.

As we strive to process and ship orders quickly, there is a limited time frame in which you may cancel your order.

You may cancel an order as long as your order has not been processed. To cancel an order, log on to My Account, go to Order History. If the "Cancel Order" button is visible, you may still cancel your order by clicking on the button. If the "Cancel Order" button is no longer visible, your shipment has been processed and shipped, and are unable to cancel it. 

You can contact us by phone, email or text:

Call Center Hours: Monday-Friday: 7:00am to 4:00pm Pacific Standard Time

Phone (Toll Free): 877.479.4637

Email: customerservice@gardenwindscanada.com

Text: 707.800.4992

Mailing Address: 4950 East 2nd St   Benicia, CA 94510